Shipping policy

Thank you for shopping with Rider Continental. We aim to get your order to you quickly and safely. Please read this policy carefully so you know what to expect.

1. Order Processing Time

All orders are processed within 1-3 business days of payment confirmation (excluding weekends and public holidays in Jersey/UK).
Orders placed after 2 PM GMT on a business day may be processed the next business day.

2. Shipping Methods & Carriers

We ship using reliable carriers such as:

Royal Mail (for lightweight/small packages in the UK, Channel Islands, and some international destinations)
DPD or UPS (for faster UK/Channel Islands delivery or larger items)
Jersey Post partners for local Channel Islands deliveries

We currently ship to:

United Kingdom (including Northern Ireland)
Channel Islands (Jersey, Guernsey, etc.)

3. Shipping Rates & Costs

Shipping costs are calculated at checkout based on:

Order weight and size
Delivery destination (shipping zones)
Chosen shipping method

4. Delivery Time Estimates

Delivery times are estimates only and start after processing (not from order placement). They do not include delays from carriers, customs, or unforeseen events (e.g., weather, strikes).

Typical transit times:

Channel Islands (local): 1–3 business days
UK Mainland: 2–5 business days

We ship on business days only (Monday–Friday, excluding Jersey/UK holidays).

5. Customs, Duties, VAT & International Orders

For deliveries within the Channel Islands and UK: No additional customs fees or import duties apply.
For EU and international orders: You (the customer) are responsible for any import duties, taxes, VAT, or customs clearance fees imposed by your country. These are not included in our shipping charges and are payable upon delivery.
We declare the full order value accurately on customs forms as required by law.

6. Tracking Your Order

Once your order ships, you'll receive a confirmation email with tracking details (where available).
Track your package directly via the carrier's website using the provided number.

7. Lost, Delayed, or Damaged Shipments

If your order is significantly delayed, contact us at hi@ridercontinental.com with your order number.
For damaged or lost packages: Report within 7 days of delivery (or expected delivery). We'll work with the carrier to resolve (photos of damage/packaging help).
We are not liable for delays beyond our control, but we'll assist where possible.